Frequently Asked Questions

How will my order be shipped? 

Standard UPS Ground is the default shipping for all orders unless you have chosen an expedited method.
 
How do I cancel or edit an order after I submit it online? 

You will have to contact customer service by email at orders@superiordesignsonline.com to make changes to an order or to cancel an order. Please have all order details from your email ready. 

Can we place an order online with rush manufacturing? 

Currently, this feature is not an option. 
 
How do I know that my order was submitted successfully? 

You will receive an Order Confirmation to the email you used to sign up with at Superior Designs Online.

How can I get help with my order? 

Our customer service team is happy to assist you if you encounter difficulty placing your order online. Please use customer service at orders@superiordesignsonline.com

Can I submit my own custom artwork through Superior Designs Online? 
Yes, simply select the product you would like to order and proceed to the studio to upload your own artwork  

What are your artwork requirements? 

Please note the following restrictions for submitted artwork (such as custom logos): File Size: 100MB Maximum Resolution: 300 DPI Maximum File Type: pdf, jpeg, gif, bmp, png, jpg, tif, svg. If special files are required it will list the requirements on the upload artwork screen. 

What payment options are available? 

We accept Visa, MasterCard, American Express and Discover. Your credit card will have the order charged from TURNKEY PRINT.

What is your satisfaction guarantee? 

Our guarantee is very simple. We stand behind every product we sell, unconditionally. We assure your order will be free from damage and will be personalized as per your request. If you are in any way dissatisfied, we will take whatever steps are necessary to correct the problem, including replacing, crediting, or refunding your order after you receive shipment. 

How do I register? 

Can't find our registration page? It's located in the top navigation of our site. 

I'm already a customer. How do I login? 

Can't find our login page? It's located in the top navigation of our site. 
 
Returning Customer 

Welcome Back! To place an order, please login to your account. To access your account information, simply provide your email address and password. Logging in will speed up the checkout process. If you have an account but have forgotten your password, click on the forgot password link, enter your email address, and click on Send Me My Password. 

How do I update my account information? 

To update your Account Information, click on the My Account link on the Homepage and click on the Edit button in the Account Information box on the right of the page. The Edit button will take you directly to the Edit Profile page which allows you to edit or change the name and email address on your account and also change the password. 

How do I change my address? 

To update your Address, click on the My Account link on the Homepage and click on the word Address on the left of the page. This will open a new page with your address information. 

How do I change my password? 

To update your Password, click on the My Account link on the Homepage and click on the Change Password on the left of the page. This will open a new page where you can change your password. 

How long will it take for my order to be produced? 

The majority of our products will be produced and shipped the 1-2 business days. Please be aware that certain imprinted products will require more production time. 

What do I do if I forget my password? 

If you are not sure what your password is, click on the Forgot Password? link on your Log In page. The Password Recovery page will appear. Simply provide your email address and click on "Recover." 

Can I place exact re-orders? 

You can view your past orders by going to the “My Account” page- click on orders.  On the orders page you can view, access and reorder previous orders 

 

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